How performance is measured
Water UK has published a guide to the reporting methodology for measuring levels of service. It explains the metrics and definitions behind the Developer Services reporting.
The standards include statutory (regulatory) measures and some non-statutory measures proposed by the water industry as reasonable standards to attain and set after consultation with key stakeholders.
The water industry recognises that this is a welcome first stage in the monitoring of performance for Developer Services to individual customers, developers and self lay organisations.
Water UK has also provided answers to some frequently asked questions about Developer Services.