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General enquiries:

Customers with individual enquiries about their service will need to contact their relevant water and/or wastewater services provider. Details can be found on bills or through using the ‘Find Your Supplier‘ facility.

If your enquiry is for Water UK specifically, here are the contact details:

0207 344 1844

If you are contacting us out of normal office hours please use the email address and we will be in touch during the next working day.

Find your local water supplier

If you are a household customer, you can check who provides your water and sewerage services by entering your postcode below.

If your address isn’t listed then please ask your estate agent or property developer. If you have a question about your water or wastewater provision please contact your water company directly.


Water UK
3rd Floor, 36 Broadway
London SW1H 0BH
Telephone +44 (0)20 7344 1844

How to find us:

By tube and train

St James’s Park (District and Circle lines)

Westminster (District, Circle and Jubilee lines)

Waterloo International (Jubilee, Bakerloo and Northern lines. Eurostar and national rail station)

Victoria Station (District, Circle and Victoria lines. National rail and Victoria coach station)

Travel information for London can be found at or by calling 020 7222 1234

Parking and congestion charges

Our offices are inside the London congestion charging area. Further information can be found at

Media line:

This is a dedicated phone line and email address for use only by journalists and stakeholders who need to contact our Communications team.

Please note that we do not handle calls from members of the public on this number.

020 7344 1805

For urgent media enquiries outside of normal office hours, journalists should call 020 7344 1805.

You can find out who supplies your local water and sewerage services using our postcode search.