For most consumers, water and sewerage charges are a relatively small proportion of their income. However, the same may not be true for households on low fixed incomes.
The water industry is conscious of the impact rising bills may have on consumers, particularly those who can't easily afford their bills or are already struggling to pay. To help these customers, water companies provide practical help and advice.
Water companies offer:
- Online advice of what help is available
- Helplines with specially trained staff
- Flexible payment plans
- Referrals to charitable trusts and hardship funds
- Free water meters in some cases
Water companies also offer advice on their own special tariffs and can refer customers to local debt advice agencies where appropriate.
The water industry is working with government departments and other agencies to address issues of non-payment among customers.
If you are struggling with your water bills, take a look at CCWater's benefits calculator.
Find your water supplier to ask for more information or advice.