Customers can quickly and easily see how their water company is performing and compare it to other companies using the industry’s dashboard of comparison, DiscoverWater.co.uk.
The information can be found on DiscoverWater.co.uk and has a comprehensive range of data covering water quality, public health, customer service and environmental aspects of water and sewerage services.
The website is the first of its kind in Europe. It has been designed to help household customers in England and Wales by bringing together in one place key information about how their water and sewerage services are provided.
Water companies and regulators hope DiscoverWater will encourage customers to talk to their water companies and influence decisions on how their services are run.
DiscoverWater is a collaborative project. Led and funded by water companies, it has been delivered by an independent third party and overseen by a sector-wide group, including the sector’s regulators and consumer watchdog.
The information used on DiscoverWater is already separately published by water companies, Ofwat, Defra, Drinking Water Inspectorate, Environment Agency and the Consumer Council for Water.
The DiscoverWater website also provides general information about how water and sewerage services operate, including the processes undertaken to get water to and from our homes.