Over 1.2 million eligible businesses and other non-household customers in England can now choose their supplier of water and wastewater retail services.
The Open Water programme brought together all of the key organisations in the industry to design and deliver the opening of competition in the retail market in April 2017.
The new market allows businesses and other non-household customers to change their water and wastewater retailer like they do for other goods and services. Suppliers can compete for customers by offering them the best deal.
Customers that do not decide to switch will stay with their existing supplier’s retail business.
Household customers and non-eligible businesses will continue to be served by their regional water company.
If you would like to find out more about retail market opening, including eligibility and how to become a retailer, take a look at the Open Water website.