Yorkshire Water
0845 1 24 24 24
Helpline for customers
Advice online
Advice and details of trust fund
Help with arrears + affordability
Charitable trust
The Yorkshire Water Community Trust, a registered charity which can help people in cases of extreme financial hardship.
Resolve scheme
To qualify for the scheme, customers must have an outstanding debt greater than £500, be on invalidity or incapacity benefit or, if they are on low income, they can qualify dependant on certain circumstances.
Special tariffs
WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.
Payment methods + channels
Methods: Direct Debit, Online, Debit/Credit Card, Payment Card, Cheque, Bank Giro, Standing Order, Cash, Water Direct
Channels: Bank, Post Office, Online, Paypoint Outlets, Local Authority, Doorstep Call (only agency accounts and own visitors on one-off visits)
Notes
We look at what priority and non priority debts the customer pays. Check the customer is claiming all the appropriate benefits. Minimum non-standard: (Current year's charges/52) + £3.25 for arrears. Can go lower for CAB customers or exceptional circumstances.
Yorkshire Water
PO Box 52
Bradford BD3 7YD
Tel: 0845 1 24 24 24
Fax: 01274 372 800
www.yorkshirewater.com
