Help with arrears + affordability
Yes – see notes below.
Assist tariff application is made after the customer visits CAB (or similarly qualified agency) who will verify income and expenditure. See notes below.
WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.
Payment methods + channels
Methods: Direct Debit, Debit/Credit Card, Telephone, Online, Remote Banking, Cheque, Postal Order, Bank Giro, Standing Order, Cash, Billpay, Water Direct
Channels: Bank, Post Office, Customer Accounts Centre (see address, right), Doorstep Call, Paypoint Outlet
Restart is a debt write-off scheme used when customers are in debt and genuinely can't pay. It is designed to encourage better money management through an agreed payment plan:
• In year 1 the customer pays the current year charges and Wessex Water write off an equivalent amount of their debt.
• In year 2 the customer pays the current year charges and the remaining debt is written off.
Restart Plus is a debt write-off scheme for customers with exceptional circumstances who need more help to get back on track. Like Restart, the scheme follows a two-year payment plan but payments match what the customer can afford.
Assist is a Wessex Water tariff for customers in extreme financial difficulty. The customer pays a lower bill based on their financial circumstances and ability to pay. They must be in receipt of at least one of the main means-tested benefits and a Citizens Advice Bureau or other debt advice agency must apply for the tariff on their behalf. Assist can be used in conjunction with Restart and Restart Plus.