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Help with paying for water

Wessex Water
0800 528 3838

Email help available here
Advice online
Advice for customers having problems paying

Help with arrears + affordability 
Restart scheme 
Yes see notes below.
Special tariffs 
Assist tariff application is made after the customer visits CAB (or similarly qualified agency) who will verify income and expenditure. See notes below.

WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.

Payment methods + channels

Methods: Direct Debit, Debit/Credit Card, Telephone, Online, Remote Banking, Cheque, Postal Order, Bank Giro, Standing Order, Cash, Billpay, Water Direct

Channels: Bank, Post Office, Customer Accounts Centre (see address, right), Doorstep Call, Paypoint Outlet


Restart is a debt write-off scheme used when customers are in debt and genuinely can't pay. It is designed to encourage better money management through an agreed payment plan:

 • In year 1 the customer pays the current year charges and Wessex Water write off an equivalent amount of their debt.
 • In year 2 the customer pays the current year charges and the remaining debt is written off.

Restart Plus is a debt write-off scheme for customers with exceptional circumstances who need more help to get back on track. Like Restart, the scheme follows a two-year payment plan but payments match what the customer can afford.

Assist is a Wessex Water tariff for customers in extreme financial difficulty. The customer pays a lower bill based on their financial circumstances and ability to pay. They must be in receipt of at least one of the main means-tested benefits and a Citizens Advice Bureau or other debt advice agency must apply for the tariff on their behalf. Assist can be used in conjunction with Restart and Restart Plus.

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Wessex Water
1 Clevedon Walk
Bristol BS48 1WA
Tel: 0845 600 3 600
Fax: 01275 810519

Water UK

Fri 29 Aug 2014, 10:57
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