Veolia Water Southeast
(formerly Folkestone & Dover Water)
0845 888 5 888
Helpline for customers
Advice online
Information on payment methods only
Help with arrears + affordability
Charitable trustEos Foundation
Restart schemeNo
Special tariffsWaterSure
Payment methods + channels
Methods: Direct Debit, Debit/Credit Card, Online (Alliance & Leicester or own bank), Payment Card, Instalment Book, Cheque, Bank Giro, Standing Order, Cash
Channels: Bank, Post Office, Water Company Offices (see address, right), Online (Alliance & Leicester or own bank), Doorstep Collection
Notes
When reviewing income and expenditure forms, we take into consideration the amount of any disposable income and the offer they have made to us against their arrears. If the offer is reasonable, then we will accept their proposal. However, if the form indicates they could benefit from WaterSure, we would send out the forms and likewise with the EOS forms. If customers are on benefits, we would apply for deductions.
Folkestone & Dover Water Services became Veolia Water Southeast on 1 July 2009.
Veolia Water Southeast
Water Services Ltd
Cherry Garden Lane
Folkestone
Kent CT19 4QB
Tel: 0845 888 5888
Fax: 01303 276712
www.veoliawater.co.uk/southeast
