Veolia Water East
(formerly Tendring Hundred Water)
0845 148 9288 Mon-Fri 8am–6pm
Email customer services
Advice online
Tariff information and details of WaterCare service for elderly, vulnerable and disabled customers.
Help with arrears + affordability
Charitable trust
Eos Foundation
Special tariffs
Solow low user sewerage tariff. If you use less than 75 cubic metres of water per year, you will save money by being on the Solow sewerage tariff.
WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.
Payment methods + channels
Methods: Direct Debit, Online (by Alliance and Leicester or own bank), Debit/Credit Card, Cheque, Postal Order, Bank Giro, Standing Order, Water Direct*, Cash (no payment cards - still issuing payment slips)
Channels: Barclays Bank (free of charge), own Bank or Building Society, Post Office (chargeable), Online (Alliance and Leicester or own Bank), Water Company Offices (see address, right; cash not accepted), Doorstep Call (by arrangement)
Notes
* Water Direct payments are administered by the Department of Work and Pensions.
Tendring Hundred Water Services became Veolia Water East on 1 July 2009.
Veolia Water East
Mill Hill
Manningtree
Essex CO11 2AZ
Tel: 0845 148 9288
Fax: 01206 399 210
Email: customer services
www.veoliawater.co.uk/east
