Water UK

Help with arrears + affordability 
Charitable trust 
United Utilities Trust Fund, run by independent trustees helping customers with financial problems.
 
Restart scheme 
Yes
 
Special tariffs 
WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.

Water Direct Scheme, run in conjunction with the Department of Work and Pensions, for people receiving benefits.

Payment methods + channels

Methods: Direct Debit, Online, Debit/Credit Card, Payment Card, Cheque, Bank Giro, Standing Order, Cash

Channels: Bank, Post Office, Online, Payzone Outlets

Notes

No specific criteria but generally on income support/ job seekers allowance in a multi debt situation. Customer pays a set amount off their arrears plus current year's charges. For each £1 they pay we match £1 from their arrears. We match every 13 weeks. Outreach Worker for all UU schemes for Financially Vulnerable customers.

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List of areas served
 

United Utilities
Haweswater House
Lingley Mere Business Park
Lingley Green Avenue
Great Sankey
Warrington WA5 3LP
Tel: 01925 234 000
Fax: 01925 233 360
www.unitedutilities.com