Southern Water
0845 272 0845
Helpline for customers
Advice online
Advice for customers having difficulty paying
Help with arrears + affordability
Charitable trust
Southern Water Trust Fund is a registered charity that helps people experiencing difficulties meeting paying their water charges by offering grants.
New Start Scheme
New Start Scheme: if customer is able to start paying what is owed for the current year by regular instalments, Southern Water will clear the same amount from the arrears. (See notes below.)
Special tariffs
WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.
Water Direct scheme for people receiving benefits.
Payment methods + channels
Methods: Direct Debit, Online, Debit/Credit Card, Payment Card, Cheque, Bank Giro, Standing Order, Cash
Channels: Bank, Post Office, Online, Paypoint Outlet, Doorstep Call
Notes
New Start example: if charges for this year are £250 and customer pays £4.80 each week, the same amount will be taken off arrears from previous years. To qualify, customer must owe at least £750 or you have not paid anything in the previous two financial years. For further assistance please call 0845 274 0845.
Standard income and expenditure form used, provided by CAB.
Southern Water
Southern House
Yeoman Road
Worthing
West Sussex BN13 3NX
Tel: 01903 264 444
Fax: 01903 691 435
www.southernwater.co.uk
