South West Water
0800 0830 283
Helpline for customers, Mon-Fri 8-8, Sat 9-1
Local CABx have direct line contact numbers
Advice online
Information on debt helpline and payment plans
Help with arrears + affordability
Charitable trust
South West Water Special Assistance Fund, in-house fund for one-off exceptional hardship cases
Restart scheme
Restart is offered as part of the WaterCare scheme. WaterCare also offers customers a Benefits Entitlement Check, Tariff Check, Home Water Audit and the installation of low tech water-saving devices.
Special tariffs
WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.
Payment methods + channels
Methods: Direct Debit, Online, Debit/Credit Card, Water Direct, Payment Card (phased out but if customers still have them they can use them), Cheque, Bank Giro, Standing Order, Cash
Channels: Bank, Post Office, Paypoint outlets, Online, Water Company Offices (see address, right)
Notes
In terms of setting the customer up on a non-standard payment arrangement we would take the total household income and expenditure information into account along with the customer’s current circumstances.
South West Water
Peninsula House
Rydon Lane
Exeter EX2 7HR
Tel: 01392 446 688
Fax: 01392 434 966
www.southwestwater.co.uk
