Water UK

Help with arrears + affordability 
Charitable trust 
Severn Trent Trust Fund: grant making trust overseen by independent trustees who decide where the money goes.
 
Special tariffs 
WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.
Payment methods + channels

Methods: Direct Debit, Online, Debit/Credit Card, Payment Card, Cheque, Bank Giro, Standing Order (occasionally), Cash

Channels: Bank, Post Office, Online, Water Company Offices (see address, right), Doorstep Call, Paypoint Outlets

Notes

Review the amount of disposal income the customer states they have against what they are offering. Compare arrears they are paying with other utilities against what they are offering for arrears for their water services. Look at the amount customer is stating they pay on water charges against what they are actually paying.

Minimum amount for non-standard arrangement: this would normally be in line with the minimum Third Party Deductions amount i.e. approx £5 per week (arrears and current charges). However, if post County Court Claim and the court makes a judgment for a lesser amount then a plan will be set up accordingly or one of the caring agencies requests a lower amount due to extreme financial hardship.

> Return to list of water companies

View area served
Download pdf of map here
 
Severn Trent Water
2297 Coventry Road
Birmingham B26 3PU
Tel: 0121 722 4000
Fax: 0121 722 4800
www.stwater.co.uk