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Northumbrian Water
0845 733 5566

Helpline for customers
Advice online
Advice for customers who have difficulty paying

Help with arrears + affordability 
Special tariffs 
WaterSure: for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.

Payment methods + channels

Methods: Direct Debit, Online, Debit/Credit Card, Payment Card, Cheque, Bank Giro, Standing Order, Cash

Channels: Bank, Post Office, Online, Paypoint Outlets, Water Direct, Water Company Offices (see address, right), Doorstep Call (in certain circumstances)


Smaller value instalment arrangements will be considered based on a customer's income and expenditure.

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View area served
Northumbrian Water
Abbey Road
Pity Me
Durham DH1 5FJ
Tel: 0870 608 4820
Fax: 0191 301 6202

Water UK

Thu 28 Aug 2014, 12:03
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