0845 733 5566
Helpline for customers
Advice for customers who have difficulty paying
Help with arrears + affordability
WaterSure: for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.
Payment methods + channels
Methods: Direct Debit, Online, Debit/Credit Card, Payment Card, Cheque, Bank Giro, Standing Order, Cash
Channels: Bank, Post Office, Online, Paypoint Outlets, Water Direct, Water Company Offices (see address, right), Doorstep Call (in certain circumstances)
Smaller value instalment arrangements will be considered based on a customer's income and expenditure.