Text Version | Accessibility | Print this pagePrintable Version

Working on behalf of the water industry towards a sustainable future


Advanced Search
 


What help is available from water companies?

The water industry faces a growing debt problem. In response, the water companies have put in place measures to help the vulnerable and those who are struggling to pay their water bills or worried about falling into debt.

The table below provides a summary of the types of help water companies can offer. Each company has its own services. See the individual company pages listed on the right for details, contact numbers and web links to advice.

Independent and impartial advice on debt is also available from debt advice charities and other organistions. Some of the larger organisations are listed here.

Types of help on offer from water companies

 
Company helplines
 
 
All water companies have phone helplines so customers can discuss payment problems
 
Flexible payment
plans
 
 
Customers can choose how frequently they pay
 
Referrals
 
 
To charitable trusts and hardship funds
 
Free water meters
 
 
These may reduce a customer’s charges
 
Help with
Water Direct
 
 
Help in applying for direct payment from benefits – Water Direct
 
Tariff advice
 
 
Advice on the 'WaterSure' tariff; metered customers on benefits who qualify can receive a reduced bill
 
Promotion of
debt advice
 
 
Signposting to debt advice agencies

Paying for water homepage



© Water UK

Wed 23 Jul 2014, 12:45
http://www.water.org.uk/home/resources-and-links/paying-for-water/help-from-water-companies
An Evolving Media Adaptiv:CMS site