The water industry faces a growing debt problem, with more than 4 million households in arrears. In response, the water companies have put in place measures to help the vulnerable and those who are struggling to pay their water bills or worried about falling into debt.
The table below provides a summary of the types of help water companies can offer. Each company has its own services. See the individual company pages listed on the right for details, contact numbers and web links to advice.
Independent and impartial advice is also available from debt advice charities and other organistions. Some of the larger organisations are listed here.
Types of help on offer from water companies
|
Company helplines |
All water companies have phone helplines so customers can discuss payment problems |
|
Flexible payment plans |
Customers can choose how frequently they pay |
|
Referrals |
To charitable trusts and hardship funds |
|
Free water meters |
These may reduce a customer’s charges |
|
Help with Water Direct |
Help in applying for direct payment from benefits – Water Direct |
|
Tariff advice |
Advice on the 'WaterSure' tariff; metered customers on benefits who qualify can receive a reduced bill |
|
Promotion of debt advice |
Signposting to debt advice agencies |
