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What help is available from water companies?

The water industry faces a growing debt problem. In response, the water companies have put in place measures to help the vulnerable and those who are struggling to pay their water bills or worried about falling into debt.

The table below provides a summary of the types of help water companies can offer. Each company has its own services. See the individual company pages listed on the right for details, contact numbers and web links to advice.

Independent and impartial advice on debt is also available from debt advice charities and other organistions. Some of the larger organisations are listed here.

Types of help on offer from water companies

Company helplines
All water companies have phone helplines so customers can discuss payment problems
Flexible payment
Customers can choose how frequently they pay
To charitable trusts and hardship funds
Free water meters
These may reduce a customer’s charges
Help with
Water Direct
Help in applying for direct payment from benefits – Water Direct
Tariff advice
Advice on the 'WaterSure' tariff; metered customers on benefits who qualify can receive a reduced bill
Promotion of
debt advice
Signposting to debt advice agencies

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Sat 23 Aug 2014, 8:28
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