Essex & Suffolk Water
0845 782 0111
Helpline for customers
Advice online
Advice for customers who have difficulty paying
Help with arrears + affordability 
Special tariffs 
WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.
 
Payment methods + channels
Methods: Direct Debit, Debit/Credit Card, Payment Card, Cheque, Online, Bank Giro, Standing Order, Cash
Channels: Bank, Post Office, Online, Water Direct, Paypoint Outlets, Doorstep Call (in certain circumstances)
Notes
Smaller value instalment arrangements will be considered based on a customer's income and expenditure.
 
Essex & Suffolk Water
Customer Centre
PO Box 292
Durham
DH1 9TX
Tel: 0870 608 4820
Fax: 0191 301 6202
www.eswater.co.uk