Bristol Water
0800 528 3838
Email help available here
Advice online
Information for customers who have difficulties paying their bill or who have debt
Help with arrears + affordability
Restart scheme
Yes – see notes below.
Special tariffs
WaterSure for those on certain income-related benefits and who either have three children under the age of 19 in full-time education and living in the property or use a lot of water due to a medical condition.
Payment methods + channels
Methods: Direct Debit, Debit/Credit Card, Telephone, Online, Remote Banking, Cheque, Bank Giro, Standing Order, Postal Order, Cash, Billpay, Water Direct
Channels: Bank, Post Office, Customer Accounts Centre (see address, right), Doorstep Call, Paypoint Outlet
NotesRestart is a debt write-off scheme used when customers are in debt and genuinely can't pay. It is designed to encourage better money management through an agreed payment plan:
• In year 1 the customer pays the current year charges and Bristol Water write off an equivalent amount of their debt.
• In year 2 the customer pays the current year charges and the remaining debt is written off.
Restart Plus is a debt write-off scheme for customers with exceptional circumstances who need more help to get back on track. Like Restart, the scheme follows a two-year payment plan but payments match what the customer can afford.
Billing enquiries
and payments
Bristol Water
1 Clevedon Walk
Nailsea
Bristol BS48 1WA
Tel: 0845 600 3 600
Fax: 01275 810519
Water supply enquiries
Bridgwater Road
Bristol BS99 7AU
Tel: 0117 966 5881
Fax: 0117 963 3755
www.bristolwater.co.uk
