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Anglian Water
0800 169 3630

Debt helpline for customers
Advice online
Information for customers on services and tariffs

Help with arrears + affordability

Financial Assistance Fund

Anglian Water Assistance Fund is a fund donation by Anglian Water and administered by Charis Grants Ltd. Grants are available to help individuals and families in need to clear water and sewerage debt and help them back to financial stability.

Restart scheme
Yes - see notes below.

Special tariffs
WaterSure available to customers who experience particular hardship because they use large amounts of water for essential purposes. AquaCare Plus for customers in receipt of certain benefits. SoLow for low usage customers, often single households.

Payment methods + channels

Methods: Direct Debit, Debit/Credit Card, Payment Card, Cheque, Bank Giro, Standing Order, Cash

Channels: Payzone (free cash payments) and credit/debit cards via the internet or telephone self-service


Restart scheme this is designed to assist our customers who have a debt but whose circumstances now allow them to pay their ongoing charges and contribute towards their arrears. We discuss the details of the account with the debtor to understand their specific circumstances and agree a sustainable arrears payment plan, together with payment of the current years charges. We will match the arrears payment for .

Income and necessity payments only taken into account. The choice then of who to pay is influenced by raising the priority of the water bill.

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View area served
Anglian Water
Anglian House
Ambury Road
Cambridgeshire PE29 3NZ
Tel: 01480 323 000
Fax: 01480 323 115

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Water UK

Wed 20 Aug 2014, 15:34
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