0800 169 3630
Debt helpline for customers
Information for customers on services and tariffs
Help with arrears + affordability
Financial Assistance Fund
Anglian Water Assistance Fund is a fund donation by Anglian Water and administered by Charis Grants Ltd. Grants are available to help individuals and families in need to clear water and sewerage debt and help them back to financial stability.
Yes - see notes below.
WaterSure – available to customers who experience particular hardship because they use large amounts of water for essential purposes. AquaCare Plus – for customers in receipt of certain benefits. SoLow – for low usage customers, often single households.
Payment methods + channels
Methods: Direct Debit, Debit/Credit Card, Payment Card, Cheque, Bank Giro, Standing Order, Cash
Channels: Payzone (free cash payments) and credit/debit cards via the internet or telephone self-service
Restart scheme – this is designed to assist our customers who have a debt but whose circumstances now allow them to pay their ongoing charges and contribute towards their arrears. We discuss the details of the account with the debtor to understand their specific circumstances and agree a sustainable arrears payment plan, together with payment of the current years charges. We will match the arrears payment £ for £.
Income and necessity payments only taken into account. The choice then of who to pay is influenced by raising the priority of the water bill.