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Response to Defra consultation on tackling bad debt in the water industry

16/04/12

There can be no doubt that the current situation on bad debt in the water industry is neither sustainable nor acceptable.

As the consultation notes, outstanding revenue in the water industry has more than doubled since the ban on disconnection in 1999, and it continues to rise. Bad debt already adds about £15 to the bills of all customers who do pay, including those who are financially vulnerable and can least afford to pay more than they need to. Without change, the situation will only get worse...

Water UK response

Defra consultation

Water UK Communication


© Water UK

Fri 18 Apr 2014, 14:06
http://www.water.org.uk/home/policy/statements-and-responses/response-defra-bad-debt