Water UK

Bournemouth and West Hampshire Water

17/12/07

"We have always approached our business, our customers, and our regulators in an open and straightforward manner. We try to avoid surprises. Our strategy has been consistent over time and is well-understood. We have a record of delivering on our regulatory commitments. We see no reason to change this approach going forward, but we recognise the need for more robust data, to support our long-term planning..."

The company provides a statement of long term objectives with a summary for each objective that includes findings from focus group research among customers.

Strategic Direction Statement