29/01/10
Looking back on the first decade of the millennium, the water industry can reflect on steady progress and hard lessons.
The lessons came in managing a deep cut in revenue, public criticism, serious drought and devastating floods. The progress is evident in standards held consistently high and improvements in important measures. Snapshots of customer service, environmental and drinking water quality, investment and prices.
Water services in England and Wales: a decade of delivery (read full note)
