31/10/11
Customer complaints are down, drinking water quality is among the best in Europe and the number of customers suffering sewer flooding is at its lowest for five years.
Ofwat’s report for 2010-11, including its new measure of customer service, is generally positive, reflecting continuous investment and improvement.
However, while most water companies met the tough targets set for them by Ofwat, some did not. All companies take meeting leakage targets very seriously, and leakage has fallen 35% since privatisation.
Reducing leakage is still central to our plans for a resilient water sector, and the industry has continued to work hard throughout the year to fix leaks.
Plans for this winter are already being put into practice, including the 'Wrap up for Winter' initiative to help customers prepare their own homes and premises in case of freezing conditions.
Water company performance - continuous improvement
Water UK press release
Water companies in England and Wales
Summary of performance 2010-11
Ofwat summary
Service incentive mechanism (SIM) 2010-11 – company performance
Ofwat report
Wrap up for winter
Water industry initiative
