26/02/10
Ofwat has made a strong case for measures by government and others to solve a growing problem of customer debt, which has now reached £1.4 billion.
In a new pamphlet, 'Drain on society – what can be done about bad debt?', the regulator shows how and why water debt has grown, and highlights the limited sanctions available to water companies in tackling the problem.
Ofwat makes a strong case for new tools to enable water companies to help customers in genuine need and collect unpaid bills from those who choose to avoid payment.
Some measures will need careful examination in partnership with a wide range of interests, but all could help with a problem that, left unaddressed, will become an even heavier burden on water companies and the majority of their customers.
Water regulator calls for action on bad debt
Drain on society – what can be done about bad debt?
Contact: Water UK Communication
Level of household water debt 2003-04 to 2008-09
| Source: Ofwat |
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