30/09/08
The Walker Review of Charging and Metering for Water and Sewerage Services looks at debt and affordability.
The review's terms of reference include the "effectiveness of measures to incentivise people to pay" and "the effectiveness of different types of innovative tariffs in helping vulnerable customers".
These issues are close to the hearts of many within the industry trying to identify and help those struggling to pay their bills.
The Saving from Poverty initiative has big potential here. But the industry needs help from the government in tracking down hardened customers that can pay but don’t.
The Walker Review and the forthcoming Floods and Water Bill are good opportunities to get the case across and bring about real, and in some cases legislative, change.
Water debt and affordability – a new briefing
The Walker Review
Link to Defra website
Contact: Phill Mills
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