31/08/10
The Water Industry Commission for Scotland has published the first in a series of discussion papers on the future regulation of water in Scotland.
This goes beyond the traditional approach of an economic regulator and seeks views from stakeholders on how best to involve customers in the price review process.
The consultation suggests that customers should have more say about discretionary aspects of the investment programme. They could be given information about the impact on their water bill instead of being told the total costs of projects.
The WICS plans to set up a dedicated team to foster customer engagement, in a move that parallels the regulatory focus south of the border. Customer involvement is, it seems, a UK-wide aspiration.
Putting customers at the centre of the price review process
WICS discussion paper
Contact: Bryan Wallis
