Water UK’s not-for-profit events programme brings together decision-makers from the water industry with government, regulators, supply chain and financial institutions via high-profile conferences, seminars, forums and round tables. The extensive programme provides the opportunity to discuss future regulation, innovation, finance and investment for the UK water industry and enables knowledge sharing, policy development and critical debate.
At a time of change to the retail model, understanding customers is essential. The water industry needs to continue to provide a high quality, reliable service which is value for money for household and non-household customers. More than that, as perceptions change, companies need to engage with and work with their customers more to encourage support and help deliver on priorities with consideration to the industry’s environmental impact.
The current customer model leads to little engagement unless there is a problem with service. Yet a silent customer could be tomorrow’s problem and greater customer insight can also help guide how companies change in the future and address investment needs in the future.
This year’s one-day innovation hub will outline and discuss the why, how and what next of customer engagement for both household and business customers. Through three interactive sessions led by water company CEOs and with experiences from external perspectives, the hub will help companies review their policies to provide a service fit for the 21st Century customer.
We are delighted to confirm the following speakers:
- Nigel Annett, Chief Executive, Dwr Cymru Welsh Water
- Dame Yve Buckland, Chair, Consumer Council for Water
- Rob Cunningham, Head of Water Policy, RSPB
- Matthew Nunn, Senior Manager of Structuring & Pricing, EDF Energy
- Peter Simpson, Managing Director, Anglian Water Services
- Andrew Tucker, Water Strategy Manager,
Energy Saving Trust
- Matthew Wright, Chief Executive, Southern Water