Levels of service - latest reports

Water UK produced a set of standards that developers and others can expect from water companies in relation to the provision of infrastructure for housing development. Since July 2015 Water UK has been reporting on levels of services achieved.

The quarterly report measures water company performance in dealing with a broad range of activities which are essential for housing development against levels of service that customers, developers and self lay organisations can expect in relation to the provision of water services infrastructure.

Water companies are publishing this data to provide transparency about their performance and to help drive improvements. These standards also form part of the government initiative to publish levels of service for all utility providers.

Quarter 4 report (January to March) 2015-16

Quarter 3 report (October to December) 2015-16

Quarter 2 report (July to September) 2015-16

Quarter 1 report (April to June) 2015-16

How performance is measured

Links to individual companies

For further information, please direct enquiries to Water UK by email:


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