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Running Water

On Wednesday 14 October 2015, the National Audit Office published its review of regulation and the water industry.

The water industry has worked closely with the NAO over many months and provided a range of figures and information to assist their review of regulation in the sector. Such reviews are important to ensure that customers, Government, the regulator and the water industry itself get the best out of our vital water and wastewater suppliers and their services.

Customer service lady smiling: iStock

CC Water's latest data confirms that the sustained efforts and considerable investments made by water companies are leading to much improved services for their customers, with complaints falling for the seventh successive year.

Michael Roberts

Water UK has appointed Michael Roberts as its next Chief Executive, succeeding Pamela Taylor, who is stepping down at the end of 2015.

Building site - walls and scaffolding

Water companies have delivered on their promise to compile and deliver a key set of developer service standards that can be used to compare performance across the industry. This will underpin their commitment to support and help accelerate the Government’s house building programme by providing greater transparency to help drive improvements in service levels and performance.

The following links change the content below

  1. Water UK response to National Audit Office Report
  2. Customer complaints fall for the seventh successive year
  3. Water UK appoints new Chief Executive
  4. Water companies deliver on their developer services standards promise
  5. Future of the water sector
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